| NIS2 Domain | Odyssey Technology/Service |
|---|---|
| Policies on risk analysis and information system security | - Cybersecurity Strategy Development - Security Policy Framework Development - Risk Assessment |
| Incident Handling | - Security Policy Framework Development - SIEM Platform + 24/7 SOC - Incident Response & Operational Recovery |
| Business Continuity (Backup, Disaster Recovery, Crisis Management) | - Security Policy Framework Development - Backup - Hardware for high availability - Data Loss Prevention (DLP) - Technology Resilience (TR) |
| Supply Chain Security (Relationship Management with Suppliers and Providers) | - Security Policy Framework Development - Penetration Testing - Vulnerability Scanning - Continuous Threat Exposure Management (CTEM) |
| Security in Network and Information Systems (Development, Maintenance, Vulnerability Handling) | - Security Policy Framework Development - Next Generation Firewall (NGFW) - Secure Access Service Edge (SASE) - Network Security & Architecture Design Audit - Network Segmentation - Penetration Testing - Vulnerability Scanning - Continuous Threat Exposure Management (CTEM) |
| Assessing Cybersecurity Risk-Management Effectiveness | - Security Policy Framework Development |
| Basic Cyber Hygiene Practices and Cybersecurity Training | - Information Security Awareness Platform - Information Security Awareness Training - Endpoint Security - Mobile Device Management (MDM) - Email Security - Patch Management |
| Cryptography and Encryption Policies | - Security Policy Framework Development - VPN - Password Manager - Database Auditing & Protection - Endpoint Security (including encryption) |
| Human Resources Security, Access Control, and Asset Management | - Security Policy Framework Development - Privileged Access Management (PAM) - Active Directory (AD) Services - Multi-Factor Authentication (MFA) |
| Multi-Factor Authentication and Emergency Communication Systems | - Security Policy Framework Development - Multi-Factor Authentication (MFA) - Secure Access Service Edge (SASE) - VPN |
Job Location
Nicosia, Cyprus
IT SUPPORT ENGINEER
WE ARE ODYSSEY, looking for Cyber Warriors to join our journey!
Are you someone who thrives in the face of challenges?
Do you have a collaborative spirit, passion for innovation and a commitment to making the world a cyber safer place for all?
If so, join OUR Odyssey and make it your journey as well, because the beauty and reward lie in the journey and not the destination itself.
ROLE DESCRIPTION
We are seeking a highly motivated IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance to all internal employees across the organization. You will play a critical role in maintaining, optimizing, and supporting the company’s hardware, software, and network infrastructure, ensuring seamless technology operations. This is a hands-on, technical position requiring strong problem-solving skills and a deep understanding of IT systems and tools.
MAIN RESPONSIBILITIES
Technical Support, Troubleshooting & Maintenance:
- Provide technical support to employees for hardware, software, and network-related issues.
- Troubleshoot and resolve IT-related issues, including desktop, laptop, mobile device, software, peripheral and networking.
- Respond to and resolve support requests in a timely manner via ticketing system, phone, or email.
- Manage user accounts, permissions, and access within internal systems, ensuring proper security and compliance.
- Assist in onboarding new employees with account setup, device provisioning, and access configurations.
System & Hardware Troubleshooting & Maintenance:
- Set up, configure, and maintain workstations, laptops and office equipment.
- Install and update software, patches, and security fixes across the organization’s devices.
- Perform regular system checks to ensure proper hardware performance and minimal downtime.
- Ensure compliance with antivirus/security policies and best practices for all devices.
Documentation & Reporting:
- Create and maintain detailed documentation for IT processes, procedures, and issue resolution.
- Prepare regular reports on system performance, support tickets, and recurring issues.
Collaboration & Training:
- Work closely with other team members to implement new technologies and enhance systems.
- Provide training and guidance to employees on using company tools, software, and hardware effectively.
KNOWLEGDE, SKILLS AND EXPERIENCE REQUIRED
Technical Expertise:
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
- Experience with troubleshooting hardware (laptops, desktops, printers, mobile devices) and software applications.
- Familiar with
- Microsoft Office Suite, cloud platforms (e.g., Microsoft 365), and internal collaboration.
- Knowledge of Active Directory, VPN setup, and group policies.
Problem-Solving & Analytical Skills:
- Excellent troubleshooting and analytical skills for quick issue resolution.
Communication Skills:
- Ability to clearly explain technical issues to non-technical users.
- Strong interpersonal skills to collaborate effectively with all team members.
Organizational Skills:
- Ability to prioritize and manage multiple tasks efficiently.
- Thorough and detail-oriented documentation skills.
Experience & Education:
- A degree in Computer Science, Information Technology, or a related field (preferred).
- Experience in an IT support or technical support role will be considered as an advantage.
WHAT’S IN IT FOR YOU
- Competitive remuneration package (according to experience and qualifications)
- Opportunity to work in a highly specialized, dynamic, and professional environment
- Hybrid and contemporary working environment, “Best Place to Work” for 4 consecutive years
- 13th salary
- Retirement savings plan with company match
- Comprehensive Medical and Life Insurance
- Performance-based awards and bonuses
- Access to the brightest minds and the latest technologies
- Mentoring, training & development opportunities