Zorbas Group is a leading food retailer and one of the most recognized brands in Cyprus. With more than 70 points of sale across the country and a steadfast commitment to providing high-quality products, Zorbas places a strong emphasis on safety and reliability—not just in food production but also within their IT environment. Operating 24/7, the company understands that robust cybersecurity measures are vital to protect their operations and customers.
“In the fast-paced retail industry, especially in food services, we can’t afford any downtime or security breaches. Our customers rely on us around the clock, and we must ensure that our systems are secure and efficient,” says Mr. Marinos Mangafas, Software Manager at Zorbas Group. “Cybersecurity is not just a technical requirement; it’s a fundamental part of our commitment to excellence.”
The Challenges
Facing rapid growth and increasing complexity in their IT infrastructure, Zorbas Group recognized the need for a strategic cybersecurity partner. Their internal IT team was highly skilled but constrained in capacity, and the company’s expansion demanded more comprehensive solutions.
They sought a partner who could address key priorities:
- Increasing Cyber Threats: protecting against risks like ransomware, data theft, and point-of-sale (POS) breaches.
- Proactive Threat Detection: ensuring the ability to identify and mitigate threats before they impact operations.
- Scalability: implementing Solutions that adapt to Zorbas’s rapid growth and evolving challenges.
- Comprehensive Monitoring: Real-time visibility into their network and systems to prevent disruptions.
- 24/7 Support: Around-the-clock assistance to match their nonstop operations.
- Collaborative Approach: A partner who would act as an extension of their internal team.
“We needed more than just a vendor; we needed a partner who truly understands our business and could deliver tailored solutions,” notes Mr. Mangafas. “Our stores operate 24/7, and any disruption can significantly affect both our service and reputation.”
The Solution
- 24/7 Managed Security Services: Real-time monitoring, advanced threat detection, and continuous protection.
- Proactive Threat Intelligence: Early identification of vulnerabilities to prevent incidents.
- Scalable Cybersecurity Solutions: Flexible services designed to grow with Zorbas’s needs.
- Strategic Collaboration: Acting as an extension of Zorbas’s IT team with open communication and tailored recommendations.
In the fast-paced retail industry especially in the food services,
we can’t afford any downtime or security breaches. Odyssey is not just a service provider but a strategic partner who understands our needs and the way we operate, offering solutions and recommendations perfectly aligned with our requirements.
Mr. Marinos Mangafas
Key Benefits
Through their partnership with Odyssey, Zorbas Group has achieved measurable success:
- Enhanced Security Posture: Strengthened defenses against cyber threats, safeguarding both customer data and operational integrity.
- Operational Efficiency: Continuous monitoring ensures uninterrupted 24/7 operations
- Proactive Risk Mitigation: Early threat detection minimizes potential disruptions.
- Focus on Core Business: Ability to concentrate on delivering high-quality products and services without worrying about cybersecurity challenges.
- Peace of Mind: Confidence knowing that Odyssey’s team is continuously monitoring and protecting their IT environment.
“Odyssey has become an integral part of our team,” says Mangafas. “Their proactive approach and deep understanding of our operations allow us to focus on what we do best—serving our customers.”
Zorbas Group long-standing partnership with Odyssey exemplifies how a collaborative approach to cybersecurity can support business growth and operational excellence. By combining proactive protection, 24/7 support, and deep collaboration, Odyssey empowers Zorbas to deliver on their commitment to operational excellence.
Why Odyssey?
After evaluating several options, Zorbas Group chose Odyssey for their proven expertise, tailored solutions and commitment to partnership. Odyssey met all their criteria and brought additional value through their collaborative philosophy.
“Our relationship with Odyssey spans more than 20 years and has become a cornerstone of our operations,” Mr. Mangafas explains. “They are not just a service provider but a strategic partner who understands our needs and the way we operate. Odyssey offers solutions and recommendations perfectly aligned with our requirements.”
Company:
INDUSTRY
– Food Retail
LOCATION
– Cyprus
SERVICE
– Managed Services
